userid:   password:
  1. What do I need to broadcast my wedding live on the web?
  2. How many days in advance can I order the service?
  3. How much does it cost to broadcast a live wedding and what does it include?
  4. What if our church/venue doesn't have an internet connection?
  5. Can I setup a test broadcast before the wedding?
  6. How many people can logon and watch my wedding live?
  7. Can I broadcast if I have an outdoor wedding?
  8. Will I be able to view my broadcast at a later date? If so, for how long?
  9. How long can my wedding broadcast be?
  10. What happens if the live broadcast does not happen for whatever reason?
  11. I'm not very tech savvy, can you send someone to set it all up for me?
  12. What differentiates you from your competitors?
  13. Why should I use you over one of those free live webcasting sites?
  14. Can I make a deposit to reserve my date rather than paying the full amount months ahead?
  15. I'm ordering my service months in advance, how do I know you will honor your commitments then?
  16. I have a destination wedding, will I be able to webcast my wedding live?
     

 

 
How much does it cost to broadcast a live wedding?

Our Ceremony only package starts at $199 and it includes:

* Up to 50 concurrent viewers

* Live technical support chat for viewers

* On Demand access to video for 90 days after the event

* Two hours of live broadcast time

* Guestbook for your viewers to sign

* Chat service for friends and family during the live broadcast

* Standardized email invitation created with links for you to send to online viewers

* Ability to download video to iPod for viewing after broadcast

For the Ceremony only Package you will need your own broadcast equipment, which is  a camcorder and a laptop computer. 

We also offer an All Day Live Broadcast package that includes six hours of live broadcast time and support coverage.

Alternatively, we offer an Enhanced Live Broadcast package for $595.  It includes all above services as well as all the equipment you'll need to quickly setup and easily broadcast live.  We'll send you a Hi-Def Camcorder, a tripod, a laptop with built in broadband wireless from Verizon, and, one-click broadcast software pre-installed.  Once the event is over, you will send the equipment back to us within 3 days  on a pre-paid UPS mailing label.   

We also have a network of over 300 videographers located throughout the U.S. who can provide live webcasting service to you.  Please call us at 860-681-5414 or email us at sales@idostream.com  to find out if there is a local videographer in your area who can work with you.  You can also use our locate a pro directory to find a videographer near you.  The videographer will provide you with a quote for the live broadcast. 

back

What if our church/venue doesn't have an internet connection?

If your venue does not have a high speed (DSL or Cable modem) internet connection, you may still be able to broadcast with wireless broadband option. You may use a 3G/4G air card from AT&T, Sprint, or Verizon. You may subscribe to their service or you can buy pay as you go internet access. In most areas you can get up to 800kbps upload speed for 3G access and 1.5Mbps upload speed with 4G access. Please check Sprint or Verizon to see broadband coverage for your location. Please check Sprint or Verizon to see broadband coverage for your location.

Alternatively, we also offer an Enhanced Live Broadcast package that includes all the equipment you'll need to quickly setup and easily broadcast live.  We'll send you a Camcorder, a tripod, a laptop with built in broadband wireless from Verizon, and, one-click broadcast software pre-installed.  Once the event is over, you will send the equipment back to us within 3 days  on a pre-paid UPS mailing label.   

Please email us or call us to discuss your options further.

back

What do I need to broadcast my wedding live on the web?

We offer you three ways to broadcast your wedding live depending on your budget and your comfort level with technology. 

For couples on a budget or have someone who can help operate the camera, you can use your own camcorder and PC laptop computer (We do support Mac now).

You will need a camcorder that has a firewire(IEEE 1394) or DV output, a PC laptop with a firewire(IEEE 1394) input (firewire pc card can be purchased from us), and Wi-Fi or wired internet access at your location of broadcast.  Nowadays, many churches and reception halls have wireless internet access. 

If your camcorder does not have a DV output, you can also easily use the following USB capture device: Diamond VC500.  You can purchase it from Amazon.com for around $50. The Diamond VC500 will work will any camcorder that has an A/V port. Windows 7 is required.

Upon confirmation of your order, you can log into the account you created and schedule your live event.    We will also be able to download step by step instructions on how to setup all the necessary equipment and how to install and run the software. 

Alternatively, we also offer an Enhanced Live Broadcast package that includes all the equipment you'll need to quickly setup and easily broadcast live.  We'll send you a Hi-Def Camcorder, a tripod, a laptop with built in broadband wireless from Verizon, and, one-click broadcast software pre-installed.  Once the event is over, you will send the equipment back to us within 3 days  on a pre-paid UPS mailing label.   

If you just want live broadcast service of your event but don't want to set it up yourself, we also have a network of over 350 videographers located throughout the U.S. who can provide live webcasting service to you.  Please call us at 860-821-0657 or email us at sales@idostream.com  to find out if there is a local videographer in your area who can work with you.  You can also use our locate a pro directory to find a videographer near you. 

back

How many days in advance can I order the service?

We only require one day advanced notice assuming that you have all the necessary equipment: a laptop computer, camcorder, firewire or USB video capture device, and internet access. If you opt for the Enhanced Broadcast Package we require 2 weeks notice to process and ship the equipment..

back

Can I setup a test broadcast before the wedding?

Yes. You can test at any time once your custom webcast page has been scheduled and setup.  Just download our broadcast software from within your account and install it on your PC.  Once you are broadcasting live, just call a friend or relative to watch the live feed on the broadcast page using the username and password you chose during event scheduling.   The test live broadcast time will not count against your purchased event live broadcast time and you can test as many times as you need.  We recommend you test at least once onsite at the venue if possible. 

back

Can I broadcast if I have an outdoor wedding?

Yes, today there are several options where you can successfully broadcast an outdoor wedding. You can use a wireless broadband air card offered by a wireless service provider such as Verizon, Sprint, or AT&T connected to a laptop.   In most areas you can get  up to 1.5mbps kbps upload speed for wireless broadband.   Please check Sprint or Verizon to see broadband coverage for your location.   The length of your outdoor broadcast is subject to the battery life of your camcorder and your laptop. 

Alternatively, we also offer an Enhanced Live Broadcast package that includes all the equipment you'll need to quickly setup and easily broadcast live.  We'll send you a Camcorder, a tripod, a laptop with built in broadband wireless from Verizon, and, one-click broadcast software pre-installed.  Once the event is over, you will send the equipment back to us within 3 days  on a pre-paid UPS mailing label.   

back

How many people can logon and watch my wedding live?

The basic package includes up to 50 simultaneous player connections.  In other words you can have up to 50 computers connected simultaneous to view the broadcast.  Of course, you may have more than several viewers at each computer.  If you need additional player connections, it can be purchased as an additional 50 player connection blocks. Alternatively, viewers can purchase a download of the wedding for later viewing.

back

Will I be able to view my broadcast at a later date? If so, for how long?

The basic package includes on-demand viewing for 90 days after the event.  Your visitors may view the wedding as many times as they like during this 90 day period.  If you require longer on-demand viewing, please contact us.  The basic package also includes the ability for your visitors to download the video to a video capable iPod for later viewing.

back

How long can my wedding broadcast be?

The ceremony only package include a live broadcast with a maximum length of two hours.  The all day broadcast package include six hours of live broadcast time. If you have a break in-between the ceremony and reception we don't count that. We only count the time in which you are broadcasting live. If you require a longer broadcast we can arrange it for an additional fee by sending an email to sales@idostream.com.

back

What happens if the live broadcast does not happen for whatever reason?

If you cancel your service 10 days prior to the wedding date, we will refund 100% of the service fee. If you cancel within 10 days prior to the wedding date we will refund you 50% of the service fee.  However, if you cancel  two days prior to your wedding date,  no refund will be given.  That's because we open your channel for live broadcast testing two days prior to the wedding date.  At that point the service is considered delivered. 
 

back

I'm not very tech savvy, can you send someone to set it all up for me?

We recognize you may not wish to deal with all the technical details in setting up a live broadcast and to rather focus more on catering to your guests. We offer several options to make the process of broadcasting your event live as simple as possible. 1. We offer an Enhanced Live Broadcast package that includes all the equipment you'll need to quickly setup and easily broadcast live. We'll send you a Camcorder, a tripod, a laptop with built in broadband wireless from Verizon, and, one-click broadcast software pre-installed. Once the event is over, you will send the equipment back to us within 3 days on a pre-paid UPS mailing label. 2. Provide us with your videographer's contact information. We will partner with your videographer to setup the entire live broadcast for you provided your venue has internet access. 3. We also have a network of over 350 videographers located throughout the U.S. who can provide live webcasting service to you. Please call us at 860-681-5414 or email us at sales@idostream.com to find out if there is a local videographer in your area who can work with you.

back

What differentiates you from your competitors? 

Our service is not only competitively priced but we emphasize first and foremost quality of service and quality of the live video stream.   All our live broadcasts are fully monitored by our staff.  We also recognize occasionally one or two viewers may have difficulty viewing the live broadcast because of their computer configuration.  Therefore, we provide live technical support chat for all live broadcasts that we do.   

If you're considering using a free webcasting site or another live webcasting provider, make sure you check that they offer the same kind of support we do for your viewers and for you. 

In addition, we've partnered with a Content-Delivery Network (CDN) to bring you the best live video quality with minimum interruptions.   This means a viewer from India watching a live broadcast from the U.S., for example, would connect to a server closest to them, say Japan, rather than connecting to a single server in the U.S..   When shopping around, ask our competitors whether they use a CDN or not. 

Lastly, we offer a wedding themed and password protected broadcast page that includes a chat application and a wedding guestbook for viewers to sign.  There are no intrusive advertising to deal with. 

back

Why should I use you over one of those free live webcasting sites?

Many free live webcasting sites deliberately lower the quality of the video stream in order to accommodate for the thousands of live webcasts that are occurring simultaneously on their site.  The reliability also suffers because of this. 

We use a content delivery network (CDN) that has streaming servers located in all major parts of the world.  This allows for smooth streaming without interruption regardless of where the viewers are located. 

We recognize that every viewer's computer is different and they may have a problem watching for various reasons.  Therefore, we provide live chat technical support for viewers to give you the peace of mind that all your guests will be able to watch.  In addition, we provide telephone support for you the broadcaster where you can reach us at any time during the live broadcast.  We also monitor your live webcast and if it goes down for whatever reason (loose cable, internet onsite goes down etc), we will call you immediately to restart the live feed.

If you're considering using a free webcasting site or another live webcasting provider, make sure you check that they offer the same kind of support we do for your viewers and for you. 

We've done hundreds of live wedding webcasts and have the experience to ensure your live event will be a successful one rather than leaving you to your own devices like Ustream. 

Lastly, we offer a wedding themed and password protected broadcast page that includes a chat application and a wedding guestbook for viewers to sign.  There are no intrusive advertising to deal with. 

back

Can I make a deposit to reserve my date rather than paying the full amount months ahead?

Yes, if your wedding is still months away, you can reserve a live broadcast for your special day with a $25 non-refundable deposit. 

We will contact you either by phone or email approximately one month before your event date to start the setup process.  We will also send you an email invoice at that time for you to purchase either our Basic or Enhanced Live Broadcast package.   Your deposit will automatically be applied towards your purchase of a broadcast package. 

back

I'm ordering my service months in advance, how do I know you will honor your commitments then?

I Do Stream takes our service commitments very seriously.  We are dedicated to high customer satisfaction. 

Unlike a self-service site, we provide full service from the moment you order our services.  Besides making sure you have a good setup experience with us, we also make sure the online viewers of your special event will have a trouble free viewing experience by making technical support chat part of our standard service. 

We are also an Accredited Businsess of the Better Business Bureau (BBB).  Click to verify BBB accreditation and to see a BBB report.  

 

back

I have a destination wedding, will I be able to webcast my wedding live?

The answer depends on whether you can get internet access or not.  If your wedding is in Hawaii, you can easily broadcast your wedding live using broadband wireless from Verizon, Sprint or AT&T.  We also have several videographers we've partnered with in Hawaii. 

Other locations such as Jamaica, Bahamas, St. Thomas, etc, will depend on whether the venue provides internet access especially if your wedding is outdoors.  You will need to contact your local wedding coordinator for more information.  You may also use our locate a pro page to find a videographer near your area.

If you wedding is in Cancun, you can contact CancunLiveWeddings.com to webcast your wedding live.